How can the costs be allocated to the individual work steps? For example, in the “customer care” process, the work steps of the internal sales inspection service, the bid submission, the customer order entry, the master data maintenance, the financial accounting compliance information, the invoice checks and the reminders come into play.
The solution is to convert the work steps to reference quantities in terms of units per output: units, hours, treatments, running meters, liters, kg, kilometers, etc.
Thus, a price list can be determined for each work step. There is e.g. 5 euros per audit.